The terms every list ships under.

1. Who these terms are between

These terms apply to every service ordered from Proxpectra, a trading name of Freelander Solutions Ltd (company no. 16219233, registered office 20 Wenlock Road, London N1 7GU, United Kingdom), referred to here as "we" or "us", by a business client, referred to as "you". By accepting a quote you accept these terms. They apply to business customers only; we do not sell to consumers.

2. What we provide

Lead lists built on your request: an ICP Qualified Lead List built from a brief; a list built from an Apollo or Sales Navigator search URL you supply; and Sales Navigator work, either lists run for you on seats we hold or help setting up a seat in your own name. Every list is built for you from your brief or search. We hold no database and we do not resell lists.

Each order is defined by the brief or search you supply and our written quote, which states the scope, the fields, the volume range, the price and the delivery estimate. The quote and these terms together are the agreement. Anything not in the quote is not included.

3. Quotes, counts and acceptance

We reply to a brief or search with a count, a feasibility read and a quote, normally the same working day. The count is the platform's or source's result for your criteria before qualification, deduplication and your exclusions, so the delivered file is usually smaller. Where we expect a large gap, we say so in the quote.

A quote is valid for 14 days. Work starts when you accept it in writing, by email or WhatsApp. If we cannot deliver what the quote describes, we tell you before starting and you may withdraw at no charge.

4. Delivery

Our delivery estimate is 24 to 48 hours from your acceptance for most lists. It is an estimate, not a guarantee; unusual or very large briefs can take longer and we say so in the quote. Files are delivered by email or shared link as CSV and XLSX, or in your template where agreed.

5. Revisions

Revisions are included. Any row that does not meet the agreed brief is fixed or replaced at no charge if you tell us within 14 days of delivery, with the rows and the reason. A row meets the brief when the company matches the agreed profile, the title matches the agreed roles, and the contact fields carry the status we stated. A change to the brief after delivery is a new order, not a revision.

6. What verified and not found mean

Verified, on an email, means an email verification pass succeeded on the day the list was built. Verified, on a mobile, means the enrichment provider returned its verified status. Apollo-verified means Apollo's own status and no separate pass ran. Catch-all means the domain accepts any address and the mailbox could not be confirmed. Not found means no value could be confirmed; we never guess a value to fill a cell.

Mailboxes and numbers change. You agree to run the file through your own verification before sending, and to load only the valid results. We are not responsible for bounces, blocks or domain reputation effects that follow from sending without that check.

7. How you may use the file

The file is yours to use for your own business-to-business outreach and the outreach you run for your own clients under an agency agreement. You may not resell, license, publish or otherwise redistribute the file or any substantial part of it, or combine it into a product offered to third parties.

You are the sender. You are responsible for complying with the marketing and data protection rules that apply to your outreach, including UK PECR and GDPR, EU GDPR and ePrivacy rules, US CAN-SPAM and TCPA, and the UAE's data protection and anti-spam rules, and for honouring opt-outs promptly. We say which rules matter for your market in the delivery note, as a courtesy and not as legal advice.

If a person on a list asks you to stop, you stop, and if they ask us, we tell you and you remove them.

8. Data protection between us

For the personal data in a list, we are the controller while we build it and you are a separate, independent controller once you receive it. Each of us is responsible for our own compliance. You confirm you have a lawful basis for your outreach and will provide the people on the list with the information the law requires.

We keep working files for 30 days after delivery for revisions, then delete them. We keep a suppression list of people who have asked not to be included and apply it to every future build. We never send outreach on your behalf and never use your file for any other client.

Where you are outside the United Kingdom, our delivery to you is a restricted transfer and the UK International Data Transfer Addendum, or the standard contractual clauses that apply to you, are incorporated into this agreement by reference. We will sign a separate data agreement on request.

9. Price and payment

The price is the one on the accepted quote. Unless the quote says otherwise, we invoice on delivery and payment is due within 7 days by bank transfer. First orders may be asked to pay on acceptance. Prices are in the currency stated on the quote and exclude VAT where VAT applies. Late payment may carry interest at 4 percent above the Bank of England base rate.

10. Our responsibility and its limit

We build each list with reasonable skill and care, following the process described on this site. We do not promise any particular reply rate, meeting rate or sales result; that depends on your offer, your message and your sending.

Our total liability to you for any order, whether in contract, tort or otherwise, is limited to the price you paid for that order. We are not liable for loss of profit, loss of business, loss of data or indirect or consequential loss. Nothing in these terms limits liability for death, personal injury, fraud or anything that cannot be limited by law.

11. Platforms and third parties

Lists are built from platforms and sources that belong to others. Their names on this site describe where we build from; we are not affiliated with or endorsed by them. We hold our own seats and licences and we never ask for yours. A platform's change of terms, pricing or coverage may affect what can be delivered, and we tell you if it affects your order.

12. Ending an order

You may cancel an order before we start work at no charge. After work has started, you may cancel and we invoice the work done. We may decline or stop an order that we believe would break the law, a platform's terms or these terms, and refund any payment for work not done.

13. General

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. If a clause is found unenforceable, the rest stands. Neither of us is liable for delay caused by events outside our reasonable control. These terms, with the accepted quote, are the whole agreement for an order. We may update these terms; the version on this page at the date of your acceptance applies to that order.